Poker Room Question at Hard Rock and Ocean. - Atlantic

Prologue:
Hey guys, I'm simply sharing my recent experiences gambling for amusement. This is more of a blog-like post than anything. I'm 24 and I don't live in a location where I can go out to gamble easily. It takes at least 2-3 hours to reach the nearest casino. I can only do it once in awhile and with a conservative bankroll (~300 dollars). I used to love playing texas hold em. I watched youtube videos, bought a book, and studied the game. I win easily in home games but I seemed to consistently get cooled in hands where I was statistically a favorite. Casino earnings wise, I am down at least $800 in texas hold em. After being consistently disappointed at the poker tables, I recently decided to give a new casino game a try. I was looking into baccarat and craps on youtube.
The Story:
Session 1
My parents receive free comp rooms and I had an idea to use their free room to just hang out and have fun with my girlfriend for a weekend. We ended up going to Resort Worlds in Catskills, NY. The vibe I got... wow everything is in red and clearly tailored for the Chinese clientele. Every sign is translated into Chinese and half the patrons are dressed in red to feed their superstitious mindsets (not saying that's bad, I am actually Chinese myself, if anything it made me feel more comfortable). The first night, my girlfriend and I used some free money, courtesy of my parents baccarat winnings, and just played the slots. To no surprise, we lost all of our free money. After eating some great food and sleeping the night at the hotel, the next day we started to use our own money. This began my first session playing craps.
I watched a Youtube video the night before on both baccarat and craps. When my girlfriend and I entered the casino, we were actually heading toward the baccarat tables first. One piece of advice that stuck with me when I did some research on craps was, "If everyone is cheering and ecstatic... check out the table... if everyone is miserable... run." I wanted to breeze by the craps table before heading to baccarat and see if there was any action going on. I heard some clapping while scouting out the craps tables and the faces of the people were generally happy. I told my girlfriend that I'm going to play at this table instead, and she left to go play slots.
Humorously, the table was segregated(not literally) into two sections/halves of White folk and Asian folk. There was one clear opening on the table where the white folk section was and I entered there. I mentioned that it was my first time playing craps to the guy next to me. He was an older white gentlemen who reminded me of Robert De Niro perhaps in his 50s-60s and he had his buddy next to him with a Vietnam war veteran hat on. He was very enthusiastic about teaching me the game, telling me how craps has the best edge in the casino and teaching me how to make the proper bets. He told me not to buy-in until the the point was hit. When I pointed and asked about something going on at the table he yelled "WAIT DON'T PUT YOUR HANDS OVER THE TABLE DURING A ROLL!" and shoved my hands back into me. It was clear that he was very superstitious about this game, and yes, he was also wearing red. He rambled about a lot of things about the game of craps and to be honest, I couldn't understand 60% of what he was saying. I bought in for $100 and mostly played the pass line and the odds bet, which is something I learned on youtube. The older gentlemen encouraged me on and told me that the odds bet is the best bet in the casino and to also make place bets on the 6 and 8 if I wanted. That is how I stuck to playing the whole time.
When the dice came to me, I noticed that previously everyone at the table set the dice in a particular manner. I followed along and simply chose numbers I felt comfortable with, which were double 3's. 3 has always seemed to be my lucky number in life. I now know that simply setting the top number alone is not really "dice setting" because you need to match the numbers on the side of the dice in a consistent manner too. My first three rolls were craps numbers, and I was a little disappointed in myself because I saw everybody losing money. But, the older gentlemen egged me on because he placed money on the "craps" horn bet to "protect himself", and he was still making money. Finally, the craps numbers stopped coming and I started to really roll. It felt like I had the dice for 15 minutes and hit 3 or 4 points.
The older gentlemen said to his friends "We created a monster boys, we have the Messiah here." What is very funny about this statement.... is that all my recent usernames for the videogames I play have been "The Messiah". Also, I was wearing a gold Jesus piece hanging from my neck that day. Perhaps my shooter nickname will now be the Messiah ;)
In the end, my girlfriend wanted to leave but I wanted to wait for a particular Asian fellow to roll the dice because I saw him on multiple hot rolls. The way I approached this first game was based solely off good vibes, patterns, and superstition. In the past, playing texas hold em was very methodical and strategical and that continued to result in me losing money. My mother who is a very superstitious person, always seems to win when gambling. And so, I decided to dump strategy and just go with my gut feelings. When the older gentlemen came back from a break he had, he asked me how the table was going. I said, "I'm about to leave the table but I wanted to wait for this Asian guy to be my last roll because he rolls really good". As soon as I say that, his next roll 7's out. The older gentlemen and I look at each other and we both understood what I "said wrong there". In the end I came out positive $140 and with my buy-in, 140% profit I felt was pretty darn good. I thanked the gentlemen for his help, colored up, and went on my way.
Session 2
Only a few weeks from the first session, my coworkers and I have been talking about planning a trip to the casinos. After my first session, it bolstered my idea to use my coworkers free comp rooms and hangout together in Atlantic City. I also invited my girlfriend to this trip. For my second session, I went to the Hard Rock Hotel and Casino in Atlantic City, New Jersey. It didn't matter to me which casino I went to but my coworker wanted to check out this newer built casino because she didn't have a chance yet. Ultimately, we separated to eat food right off the bat, and due to poor phone service and a poor coincidence, I ended up playing craps alone for about 3-4 hours while waiting for my girlfriend to finish work and drive over to head to our free comp room at Harrah's casino.
I hit the tables and was hoping to find a $5 minimum but unfortunately they were all $10. There were only two $10 tables and all the tables were packed, so I had no selection choice this time and simply parked myself into a vacant spot. This time around, I made friends with a younger 30s black gentlemen who looked like an un-kempt Morris Chestnut. Let me tell you, this guy was loud, obnoxious, and just very emotional the entire time. What ruined the vibe a bit, was that he kept shitting on his girlfriend for being a terrible roller. He made statements like "Everytime I bet money on you, I know you're gunna lose. Why do I even bother anymore? You are absolutely terrible and useless". This was not said in a joking manner, and he literally announced it to the entire table. The dealers were clearly getting annoyed with his attitude. He was happy to be with me though because for the most part, I continued to roll well, similar to my first session. Unfortunately, the table as a whole was a bit dry and I ended up losing my first $100 buy-in. I took a 45 minute break to get rid of the mojo, and reentered a new table, but to my surprise, I was standing yet again next to the younger black gentlemen. This time, he put me in between himself and his girlfriend, because he was screaming that his girlfriend was a bad luck magnet. It's funny however, that his girlfriend actually was rolling very terribly that night. She 7'ed out in less than 2-5 rolls every single time. I may need to pull out some Don't Passes in the future for this type of roller ;)
At first, I set the dice with double 3's but it didn't go as well as I had hoped. And my philosophy is, "if it ain't working, change it up". So I ended up switching the set to two 6's. Now, let's not argue about whether dice setting even works, I just do it. My strategy was still the same, pass line and odds. However, I did two place bets every round and solely chose them based on patterns and feelings. For example, I was rolling a lot of 10's that night so I often put place bets on 10 when I rolled. Surprisingly, this strategy actually worked very well for me, and most of the time my two place bets hit very often. And after about 8 rolls, I would usually pull out of my place bets before the 7 out and this worked wonderfully too. The table ended up switching to $15 but I still needed to kill some time before my girlfriend came, so I moved to another $10 minimum table.
There was nothing special about the table except these group of late 30s-mid 40s white women who were on their yearly high school reunion. All blonde and very pretty and definitely what you'd consider MILFS. They said they would only join the table if it had good vibes and if everybody was cheering and clapping for one another. I told her that its not like that currently, but we would love to have you bring that energy here. They ended up buying in right next to me. I was next to the stick on the right side with absolutely nobody on my right side, so they ended up completely filling that spot. One of the girls was standing uncomfortably close to me right behind the stickman and was asking me weird questions. She was clearly piss drunk. Luckily the pit boss noticed this and asked her if she would be more comfortable standing next to her friends. Thank you pit boss....
They wanted to know the names of every roller at the table and constantly cheered and livened up the table for every roll. Unfortunately, the other half of the table wasn't as enthusiastic. One interesting thing that happened this session, is I had a place bet on 6, and turned it off after approximately 8 rolls like I usually do. This ended up not working in my favor, because the woman to my right ended up rolling seven 6's in a row.... WHAT THE HECK.
In the end, I won back the $100 I lost and also went positive $70. I was happy with this result.
Session 3
After sleeping a night at Harrah's Casinos, my girlfriend and I woke up to gamble. She went for the slots again and I went to the craps tables. Hard Rock Casino seems to have a much livelier environment, filled with bright lights and younger people. For me, Harrah's was downright dark, depressing, and filled with a lot of older people. Before my girlfriend left to play slots, I wanted to show her what craps was like and show her the ropes a little. I entered at absolutely the most perfect time.
The man to the right of the stick, a 30s year old white gentlemen who looked like Colin Farrell, was on a hot roll. He made 4 points in a row, on his very first dice roll after the come-out, all 4 times. The dice came to me and I decided to roll the dice differently again. Although I did use the double 6 again, I stacked them on top of each other. Again, my rolls were hot and although I only hit 2-3 points, I had the dice for at least 10 minutes, not 7'ing out easily. The 30 year old gentlemen and I passed compliments at each other after fist bumping. He ended up leaving with his wife and I asked him how well he did. He said he won over $500.
Unfortunately as the game progressed, a rude Indian guy two spots to my left kept passing comments about how slow the game was and how slow the players were. He kept pressing on to tell everyone to hurry the fuck up. Based on the rolling pattern of a roller on a wheelchair to my left, I had a gut instinct that he was going to hit a 12 or 2 because he had been hitting them a lot. I threw in 1 dollar for high and 1 dollar for low at the very end of the betting cycle. The Indian guy then started to yap, whine, and complain about how the progress of the game keeps getting slowed by these molasses players (ie me). In the end, I hit the high 12 and make an easy $30 (yeah screw you). Because of his vibe, I decided it was time to leave and colored up.
I ended up positive $170, and happily took my earnings away to go find my girlfriend. This is where the story becomes a bit more interesting.
My girlfriend used $100 but lost $70. She was sad to have only $30 left and asked me what she should do with it. Should she just dump it into the slot machines, she asked? Before she had left to play slots prior, I offered her to roll the dice at my table, but she was a bit squeamish about doing so without much knowledge of the game, and rightfully so, because craps has always been an intimidating game. However, with only $30 left, and a dream to be had, I told her I would teach her how to play craps, and so we went onward to the craps table!
With a $30 buy in and a babyface, the dealer immediately asked my girlfriend for her ID. When we got our chips, I did not touch the money at all, but simply told my girlfriend where she should place her bets (pass line) and the choices she could make if she wanted to(odds and place bets). The table was alright, allowing our buy in to stay pretty at around $30. The goal was simply to make her $100 back. When the dice came to her, she stepped up to the plate. She decided to random roll it and placed one dice on top of the other. I told her "just throw it at the wall". She proceeded to go on an amazingly long streak. She ended up hitting 4 points and was about to hit the 5th point. The other half of the table were practically off their seats waiting for their "FIRE BETS" to hit the 5th point and make their 230:1 odds. Unfortunately, my girlfriend missed the wall with a light throw and threw them at some chips. And you know what they say.... "when it hits the money, it lands funny." And upon this throw, she ended up 7'ing out, and the other half of the table whined aloud "AWWW". This rude black gentlemen to our left actually insulted my girlfriend and said "Why the fuck would you throw the dice at the chips like that? You have all this room on the table... aim for the damn wall and the open space." I proceeded to tell him that this was her first time rolling and for him to calm down. He responded in disbelief and said, "That is definitely not her first time rolling stop lying. I saw you two at the golden nugget yesterday.... Right...?"
No.... I was not at the golden nugget yesterday. The dealer fought back and also said "HEY, shes just a baby." The man ended up apologizing, yet it makes me think to myself... why people are so unappreciative of a great roll when the end result is always going to be a 7 anyway. And even if we WERE at the golden nugget and this WASN'T her first time rolling, how it would be acceptable for you to talk like that anyway.

ANYWHO, these were my first 3 sessions playing craps. Thanks for reading if you got this far. I hope somebody got some amusement reading these stories. I really enjoy craps because of the camaraderie and energy that the tables can have and the feeling (or illusion) that you can control your fate by being the one to roll your own dice. Also, historically I have not been lucky at gambling games like texas hold em and blackjack, so to win 3 times in a row at craps was a great refresher. Furthermore, the idea of winning money off other people's luck is also very appealing!

tl;dr I played 3 sessions of craps that went really well and my girlfriend also rolled incredibly well her first time. I was planning to play baccarat but actually never did after playing craps.

[Table] IamA marketing executive at a casino AMA!

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Date: 2014-05-07
Link to submission (Has self-text)

Questions	Answers
So if he was making more than 500k it would be okay in your book? That's pretty messed up.	Seems like I'd be even more of a piece of shit if I was that successful.
Are you involved much with the general goings on of the casino? If so, what goes through your head when you see huge amounts of money being gambled away by someone who doesnt know when to walk away?	Yes, I'm an executive so I'm in touch with most everything that goes on. Most of the time when I see something like that, I just say "good for us" and try not to think about whether or not the person can afford it or not.
How much do you make a year? Unless you are making like $500,000+, then you are a piece of shit. you are destroying thousands of people's lives so that you can make a living and afford your bmw and other status symbols.	I don't make $500K a year so I guess that makes me a piece of shit.
What is the worst most tasteless thing you or the casino in general did to make money?	I, obviously, like to think I'm uber classy. But in general I think paycheck cashing promotions are pretty tasteless. E.g., Cash your paycheck and get 5% of the total value in free slot play.
Can you ELi5? Sorry, to me that just sounds like you hand over your $1000 you earned, and get back $50? Which seems wrong...? Or do you get an extra $50? Hmmm... Thoroughly confused myself.	Let's say your check is $1,000. The casino will cash your check and then also give you $50 in promotional credits to be used on the slot machines. The idea is that since we've given you some "free" money to begin playing the machines you will also dip into the $1,000 cash that we also handed you.
Are there any clauses that prevent you from just spending the $50 in free bets and cashing out the $1k without actually playing with it?	No, you get the $1K in cash and the $50 can only be used in the slot machine. I've done this once when I started my new job and my direct deposit wasn't set up yet so they issued me a live check.
How many people just walk directly out of the casino after cashing the check with their 5% bonus?	I don't know, I've never run this promotion but generally speaking when we give away promotional credits, the "walk rate" is in the 25% range.
How often do you go to the strip clubs in vegas? If you go how much do you spend? Do you get treated better if they know what your job is?	I really don't like them so not often unless someone is in town that wants to go. I don't have a moral objection, just think it's a waste. "Hey do you like to eat steak? Give me $20 to smell this delicious steak! No, you can't try it!!!".
	So that having been said, I might spend $20 to give to the girls on the stage and maybe a lap dance.
	No, I don't get treated better because of my title really. They usually just care about how much money you spend and that's it.
What are some sneaky strategies that you use to get people to spend more money? I don't mean obvious things like having ATMs...but things related specifically to gambling..	Ummm... Off the top of my head I think the sneakiest thing is probably side bets on table games (e.g., play an extra $5 and if your two cards are a pair then you win $25) because the odds are terrible or things like advertising low table game limits but modifying the rules (e.g., blackjack pays 6:5 vs 3:2) to increase the house advantage.
Some casino customers are super cheap and only play $1 Blackjack. Others are whales and the casino spends a lot of money to attract them, but they are rare. Somewhere in between, I imagine, there are customers who spend a significant amount and exist in numbers to make most of the casino's profits.	First, we quantify most everything by "theoretical worth". That is, how much we can expect to win from you based on the house advantage of the game you play and how long you play. The general formula is decisions per hour X house advantage X hours played X average bet. So, $25/hand at blackjack X 1.5% house advantage X 2 hours played X 60 decisions per hour = $45 in theoretical worth.
Is that true? How much does a "bread and butter" customer gamble in a day?	Second, It really depends on the particular property. The number is a lot higher for Wynn then it would be at Joker's Wild (a really, really dumpy casino on the outskirts of Vegas). That having been said, most places will be very happy to have you if you are in the $150-300 a day in theoretical worth range.
That sounds pretty affordable. Assuming a 30% comp return I guess that comes out to $50-90 in comps a day.	30% includes the stuff we send you in the mail generally too so at the $300 range you could expect a room and a meal a day.
What kind of awful rules are you using to have a 1.5% house advantage, or is that number based on the average player being really terrible? How much in comps would I actually generate for two hours of $25 a hand Blackjack?	I just threw the 1.5 number out there. We also factor in skill into house advantage so as to be more favorable to the player, comp wise. comp wise we'd probably give you 15% of the $45, or $6.75. That's just in what we call discretionary comps that the pit supervisor or host can give you. Then you could expect another 30% in the mail via free bets, hotel, food, etc.
I guess you need to register with the casino loyalty club so you know what we are spending.	Correct.
I currently reside in Arizona, where you can't swing a dead cat without hitting an Indian reservation and - as a result - a casino.	Well I've worked all over the country and, yes, of course we always keep an eye out on new competition that would impact our existing customer base, especially as the business has seen much more legalization in new jurisdictions in the past 20 years.
The casino/resorts are getting increasingly sophisticated. Better facilities, better entertainment, and better marketing.	For Vegas, I think most strip properties have dealt with this by investing in properties in regional markets so as to send their customers to their Vegas properties so it is pretty accretive. Someone from Harrah's Ak-Chin in the Phoenix area gets offers from Harrah's Las Vegas quite often.
Is this something the Vegas casinos consider a rising threat, welcome competition, or something else? How do you - as a marketing guy - react to the fact that a trip to a casino no longer necessarily means a trip to Nevada or New Jersey?	The bigger problem really is for the markets where they were a monopoly for some time and really rested on their laurels. Reno and Atlantic City come to mind. Those markets are dying fast and there really isn't much upside. In Atlantic City, for example, you have casinos buying competitors just to close them so as to reduce the inventory.
What really happens when somebody wins on a slot machine? Like, what is the behind the scenes stuff that we don't see? Are they checking out the cameras to make sure it was that specific person before they payout? What if you switch seats? What if an underage gambler wins?... What if they switch seats with an of-age gambler?? Honestly, I've never done that, but I've always wondered the underage stuff because I've never ever got carded on slots! I've won hand-pays before (nothing really exciting) and they always hit me with the tax form. What do you guys do with the tax form? Does it get sent out from you guys or does it remain my responsibility from thereon?	I worked as a slot analyst (analyzing machine performance) years ago and never on the floor so I don't know/remember the exact steps. Essentially, though, it's verifying that the machine is functioning properly and recording the details of the jackpot for audit/regulators. If it is a taxable jackpot ( >= $1,200) then we are required to fill out the IRS W2G form to report it to them for tax purposes so at that point we have to get your ID, etc. to facilitate that. Then of course, there is the matter of actually paying you the money, verifying that it is the correct amount, etc. The tax form does get sent to the IRS. You can request the taxes not be taken out of your jackpot as you are only taxed on the net win at the end of the year.
How did you get involved in the casino bussiness?	1/2.) Just needed a job and applied to a very entry level job and worked my way up.
Did you set out to work at one or did it come about another way?	3.) It can be fun and exciting.
What do you enjoy most about your job? Least?	4.) There's a lot of pressure to make money/meet your budget so all of the bullshit that goes along with that. Dealing with politics, having to adjust staffing, etc. And I don't like that at my level the usual tenure is 2-3 years so you move around a lot. I'd like to be more settled, especially in a place I'd really want to live for a long time and I don't feel like I have much control of that in this business.
1) When you talk about being moved around a lot, is that relating to being moved around in what you do at a particular casino? or more like which casino your working at? 2) Do you feel that your skills at this current job gives you fallback options should your tenure run out? ( Such as in other service based industries?)	1.) I mean there is only one of me at every casino so if something happens whether I don't like where I work or what something different (e.g., more money) or they don't like me (shocking, it happens!) then the likelihood that I have to move is high, especially if I'm in a city that only has a handful of casinos. 2.) I obviously feel like my skills could take me anywhere! But in reality, it has been tough to change industries when I've tried. Usually places like hotels don't pay as much as casinos and look for more sales-related skills and restaurants don't really have marketing people except at the corporate office whereas my skills are more analytics-oriented. And both usually pay less than casinos.
time I went to Vegas (around 30 years ago) it still had that "mob" vibe. When I got married there in the 90s (I joke now that I gambled on marriage in Vegas and lost half my stuff) it was much more "corporate" and "family friendly." The "What Happens in Vegas" campaign seemed to try and change that perception. Do you think there's value in returning Vegas to a more "wise guy" kind of feel...playing up the classic vibe, or is it just a big collection of theme parks with gambling?	The problem with returning to that type of vibe is that it's difficult/impossible given how big the casinos are. Sure it was easy for Benny Binion to control everything and not be "corporate" when the old Horseshoe was literally 1/10th the size of MGM Grand.
What was UNLV like? Did you live in the dorms? It seems like a strange school where everyone commutes and there's no college life around the campus. What are the pros and cons of going there?	I went there for grad school so was older and had a wife and a house. It is definitely a commuter school so there's not a lot of school spirit. I went to undergrad a school with a huge, huge, huge, football program so it was a bit of a change for me. I also didn't find the students to be terribly bright (with exceptions, of course). On the upside, a lot of people like living in Vegas and the Hotel Administration College (where I went) has very, very good brand recognition.
Do you find people have lots of misconceptions about the casino industry?	That the games are rigged and that we love giving away a lot for nothing/little in return are probably the two biggest.
So what's up with prostitutes and the casinos? I understand that prostitution is illegal in Vegas, but that they're still there. Is it like the movies, where they're just hanging out in the casino bars waiting to be picked up?	Yes, they hang out at the bars and then there are services you can call and have them sent to your room. If it's overt, casino security will clear them out of the bar area but the vice cops generally focus on human trafficking kind of stuff.
As an insider, what do you think the job prospects are in the industry for someone with a similar education background, but no casino experience?	1.) The industry relies heavily on industry experience so job prospects are good if you're willing to start in a low position and work you're way up. If you go to UNLV and get the degree I got and expect for some casino to make you a Director of VP with no experience then you're going to be very disappointed.
Is that just bizarre luck?	2.) Bizarre luck.
What does the industry think about states with Indian reservations that prohibit casinos like Texas?	3.) Definitely potential opportunity. I've read about that small tribe in Texas. It'll happen eventually in Texas. The people in Louisiana will not be happy, though.
Is it viewed as a potential opportunity for growth with a small tribe, more competition, or a wedge to open the state to gambling?	4.) No problem!
For every average person out there, would you suggest not playing? I mean, in the sense that, it's just not a viable option?	Viable for what? Making consistent money? Then definitely not. If you are entertained by thrill of gambling and have the discretionary funds to do it, then by all means.
Aw okay! cool. Any idea why people do it? Is it just a thrill? Would being a "whale", make more of a difference?	For the people that do it for entertainment, it's the thrill of anticipation.
Was it hard getting a job with such a detailed degree?	My undergrad degree is pretty bland, political science, so it wasn't hard at first. I did my grad degree in casino management because I was living in Vegas, wanted to get an MBA, didn't want to take 2 years off from work to get a full-time degree, didn't have the support of my job to get an executive MBA, and didn't like UNLV's MBA program.
EDIT: Thanks for answering my first AMA question! Really good answer too!	NP! Keep asking away!
What's your favorite aspect of your job? And do you like to gamble yourself?	1.) It can be exciting. Picking new acts to play in your showroom seems more exciting to me than selling propane. 2.) Yes...
What is the best way for tourist to get the best bang for buck in your casino for entertainment, food, gambling etc to have a good time and not go broke?	I'm currently working at a Vegas strip property.
If you can answer in terms of Vegas, that would be great also.	Unless you have something more specific in mind, the first place I'd direct you to is the Las Vegas Advisor Top 10 Deals List.
With legal online poker gaining momentum which might mean eventual legal online gambling for other house games online; are the casinos doing what they can to kill this before it starts or your thoughts on this?	Las Vegas Sands / Venetian is actively trying to kill it (which I don't really understand) but everyone just sees it as a means to make more money so are ready to pounce when it's legal.
I don't know if you're still answering questions, but what are the qualifications for being, say, a Texas Hold'em Dealer in Vegas, specifically your casino, and are the dealers specific to just one game? I.e. omaha, hold 'em, pai gow, stud... Also, without being too specific, what is the average annual income for said occupation? Are the dealers payed solely by tips/do they get to keep all tips?	1.) Generally there are poker dealers and table games (e.g., blackjack) dealers. Few do both. Among the table games dealers, most know multiple games as the more you know the more hirable you are. In terms of the qualifications it's just that you've gone to some sort of dealer school (there are commercial ones and some casinos do it in-house), experience, and a live audition. 2.) Really depends on the market and the casino. At the high end like Wynn or Venetian they will do close to $100K/year but at an entry-level place it could be more like $25K/year. It's base salary plus pooled tips (aka tokes).
	3.) You've never thought of dealing the WSOP? They need as many dealers as they can find.
Do Casino's design their decor for different target groups?	Of course. Hard Rock and Cosmo are designed for younger demographics and Wynn and Venetian for older affluent ones.
I find all Casino's to be outright horrible to my senses due to the noise/flashing lights.	Encore and the new Barrymore are definitely designed for the Asian gambler. And you'd, obviously, have to assume the casinos in Macau are, too, although I've never been.
Could you describe your typical work day? also I've had some great times a Joker's Wild!	Ha! I honed my dice skills at JW!
	Typical work day is get to work and look at the previous day's financial results and react accordingly. I.e., ask the analysts to pull numbers, talk to the head of a certain department about their opinion on something, etc.
	Emails emails emails.
	Then it's usually a lot of meetings about upcoming things whether it be planning an event, approving new advertising, doing the strategic planning for the property for 2015, meeting with vendors, etc.
	Emails emails emails.
	By this time the numbers or reports I've asked to be run are ready so I sit down and look at them and act accordingly (e.g., hey, looks like we're spending too much on postage to mail to customers too far away, let's change the way we do this for next time), etc.
	Emails emails emails.
	Then it's usually time to go home but 2-3 times a week I'll have a dinner or event to go to with a vendor or colleague or someone from the press.
	Emails emails emails.
	Probably 2-3 Saturdays a month I'll go in and work for a few hours just to catch up on stuff or if there's an event to meet and greet players, make sure everything is going well, etc.
	Emails emails emails.
Has the rise of 6:5 blackjack been hurting the game's popularity, or are there enough people who don't "get" the odds change (or don't care) that it all works out in the end? Is the odds change enough to swing the game back in the casino's favor in the long run even if players count cards? And what about continuous shuffling machines: have any of the casinos you've been with used them, and how did the players react?	The masses don't care about either especially if you're able to offer low limits. The limit and the number of decks is what attracts people to a bj game. Still never going to allow counting.
Is is harder to get jobs in the background or management functions of the casino?	Well certainly there are more what we call "front of house" positions (dealers, porters, servers, bartenders, etc.) than "back of house" positions (accountants, IT, warehouse, etc.) so in terms of pure numbers, yes it's easier to get -any- FOH than -any- BOH position.
I'm an IT grad looking to move back to Vegas and wondered if there were more "non-floor" jobs than actually functional jobs.	That having been said, if you're wanting an IT position shouldn't be too hard if you're willing to work anywhere and have a little experience. If you're wanting to just jump into the CIO job at Bellagio, more difficult.
Great! thank you. I've got about 8 years under my belt, but dear god...no CIO for me. This really eased my worry about options. thanks.	You should be OK as long as you're not too picky.
Just how rigged are the automatic roulette machines?	They aren't. The games have to go through pretty rigorous testing by the state or an agency of the state to be allowed to be sold. Gaming Labs International is one such company.
I would think that SEO campaigns and similar web based marketing would be ineffective techniques for a casino in a place like Las Vegas. Is this the case? I know I'm quite late but I would love to know if you have time.	We definitely do SEO/SEM campaigns but primarily for hotel related keywords for people looking for hotel rooms. I worked at a place a little outside of the main city in the south one time and we'd buy broader search terms for people looking for "entertainment in main city" in case they didn't know there was a casino nearby.
Thanks for the response. I was just curious about engaging people in person in public? Do you operate campaigns on the street such as call to action flyers or similar? Are there laws specific to this type of promotion in Las Vegas?	Not a typical marketing channel most casinos explore, but it's not entirely unheard of. Sorry I'm not entirely sure of the laws.
Who owns the casino you work at? Is it one guy or a publicly traded company?	I'd rather not say as I don't want to be outted but I have worked for large publicly traded companies, privately held companies (e.g., owned by hedge funds), and publicly traded companies where one individual owns the majority of the shares. I've never worked at a privately owned casino owned by one individual, though.
How do I get over 65 year olds excited about my product?	Without knowing what said product is, the best thing I can say is to figure out how to make it relevant to them.
What does a marketing exec. at a casino make a year?	Depends on the size of the property. 75 at a small riverboat casino to 250 at a large place like Bellagio.
To succeed in marketing, what is the first step to landing a successful job? and what should be the over arching goal in mind to maintain a competitive advantage over fellow competition as well as new shifts in market trends?	1.) be tenacious. take any job you can get. be a sponge and learn everything you can.
	2a.) don't be afraid to fail, but be smart (and profitable) about it.
	2b.) don't rest on your laurels. stay in touch with your customers.
Go on ... What does a casino do in that regard?	From a gambling standpoint, people in that age range like penny slots so we offer a lot of penny slots. We put on shows that would appeal to them. We would make the decor more classic vs hip. Etc.
I've always wanted to work in the gaming industry. I have a strong sales background and a B.S. degree... which department would you recommend to get my feet wet?	Probably player development which is the department that deals with VIP guests or maybe special events/promotions.
What's the best movie you've seen this year? You did say we could talk about life in general...	Absolutely! 12 Years a Slave.
	Edit: Also, Dallas Buyer's Club.
Dang, haven't seen it yet...will have to wait for it on DVD or streaming. Edit: Haven't seen that one either. I'm starting look like a Philistine.	It's pretty heavy but sometimes that's good.
Do you prefer to market for families or adults? Casinos are adult fun, but I've noticed a shift in the past decade.	Definitely adults.
Your AMA was one of the best, you answered almost every question, so if you're still answering here's one: If a young person comes in and wins more than 100k and then just leaves, would you suspect him/her of anything?	It really depends more on the manner in which you win and how you behave. We're required by law to fill out a Currency Transaction Report for transactions over $10,000. So if you got to that point you would have already given us your ID, etc. We'd obviously make sure that surveillance is watching you to make sure you're not cheating but if you're on a random hot streak and betting $10K/hand then it wouldn't be a huge deal at most strip properties.
How about a free load just this once? lol. But hypothetically what would 10 grand get you :(	At my place, (which is not an uber classy place like Wynn or Venetian), you'd get pretty much whatever you'd want. Suite, dinners, limo from the airport, show tickets, etc. We'd generally reinvest in you 30% of your loss so just figure out what $3,000 in comps would get you.
What advice can you give to new grads who want to get into marketing, but can get work due to lack of experience?	As I mentioned in a previous post, I believe you really just need to be tenacious and take anything to get your foot in the door. It's a very crowded field, especially on the what I call "pretty picture" side of marketing. I wish I had a more specific answer to give you.
What does being a marketing executive involve?	I usually say I'm in charge of driving profitable revenue. The departments that report up to me are charge of advertising, promotions, entertainment, public relations, direct mail/database marketing, and VIP marketing.
I'm coming to Vegas in December from Australia, can you PM me your email address?	Just PM me. Happy to see if I can help
Do casinos hire interns? I'm currently a student at a public university.	Absolutely. I think most of the major companies have management training/internship programs. Go to their careers websites. Caesars Entertainment, MGM International, Pinnacle Entertainment, Penn National Gaming, etc.
Would you recommend a job in marketing? what skill sets would be helpful for marketing? i'm interested in it but not entirely sure what it's about.	I think the best combination in today's world is to be more right brained with a creative bent as more and more the question asked of marketing folks is "quantify how your idea makes me money?" and less and less "what's the most most creative idea you have?"
	It's a crowded field especially on the left brained side (e.g., advertising and public relations) because people think it's "cool". So if that's you're interest, I'd say being tenacious and creative is what is going to get you far in that world because it's tough to get your foot in the door and you have to have thick skin and then when you do get your foot in the door you are going to have a very short leash to prove yourself.
Any specific company you recommend?	If you're at the intern stage, apply liberally.
Do you have the sides backwards, or do I?	Um, well I think of left brained as creative and right brain analytical?
How selective is the casino management program at UNLV?	The hotel management program in general is not selective but the casino management program is difficult because it's pretty quantitatively-focused so there's a lot of attrition.
What do you do for family entertainment in Vegas?	I'm single so that having been said, there's all your typical family stuff to do here: parks, camping, hiking, movies, bowling, etc.
You don't have any family in Vegas? What's something that you go do with your friends, then?	I'm not from here and my ex-wife hated living here thus why she's my ex. My friends and I go and see concerts, go to bars, we like guns so go shooting sometimes, and most Sundays cook for each other.
Sounds like a nice life!	It's OK. City is kind of soulless and superficial.
One of my favorite aspects of Vegas is that if you want your experience to improve, it's usually a strategic $20 tip away... whether that be a tip to upgrade your room when you check in, to skip the long line at a club, to get a table with a great view at dinner... What potential 'Experience' improvements would you recommend in Vegas?	Link to thetwentydollartrick.com
Vegas or Macau. Which is better?	Better for what?
Have you read The Stars My Destination by Alfred Bester?	I haven't.
So basically I should just buy from the half off kiosks?	Yes.
How do you feel about those who are addicted to gambling and those who have lost everything because of it?	Bad, obviously.
Late to this ama, are you still taking questions?	Sure!
Sure buddy.	Do you mean to say that you don't believe me?
I just got started in hospitality marketing, any advice?	Doing what, exactly? Just be willing to make not a lot of money for awhile and be willing to relocate frequently if you want to move up the ladder. I guess those are the first things that come to mind.
Have you had any good marketing ideas that you couldn't do due to marketing regulation.	Not necessarily due to regulation but a lot of times you're gun-shy to do a promotion because well, what happens if no one shows up?
Bastard.	Danka.

Last updated: 2014-05-11 03:39 UTC
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